Shipping & Returns

Is my device eligible for return or exchange?

Our warranty is 30 days. You can return or exchange your screen within the warranty if you purchased directly from iPhone puzzle through one of the following:

▶️▶️ Online from http://iphone-puzzles.com

For Exchange or Refund:

1. Customers have to pay the return label. We’ll pay the shipping label of the new one we send to.

2. If we receive the screen with any damage, we DO NOT ACCEPT EXCHANGE.

3. If we receive the screen which DOESN’T HAVE OUR COMPANY LOGO at back the screen, we DO NOT ACCEPT EXCHANGE.

4. We only accept the Store Credit to add your customer account

5. The store credit base on the CURRENT PRICE which show on the website. It’s not base on the price which you purchased.

The main reason of situation is the LCD screen drops the price very fast at this industry.

6. Other company products, damaged parts based on customer’s negligence.  Returns outside of the return/exchange period.

7. After we check the screen which is busted inside of the digitizer, we also don’t accept the exchange. We will ship back to the customers.

Lost parcel

In a case of lost parcel, our company will not take any responsibility for the lost package. However, we will help the customer to investigate for finding out the package
We recommend our customers to purchase the package insurance when to check out. Please call us  or Live Chat with us.

Free Shipping Method which we use:

Over $500 spend offer USPS Priority Mail (5 to 7 Business Days)

Over $1,000 spend offer UPS Ground Service (3 to 5 Business Days)

Over $3,000 spend offer USP 2nd Day Air

Over $5,000 spend offer UPS Next Day Air Saver

Pick Up Time about USPS and UPS from Our Company

USPS comes before 11 A.M in the every morning

UPS comes before 4:30 P.M in every afternoon

If you want to receive the package as soon as possible, please follow this time of period to make the order.